We stand behind all of our products here at Kustomball. If you receive a damaged or defective product directly from us, you may return it for a full refund or exchange of product within 30 days of receipt of purchase.

START A RETURN

All returns must be in unused condition and in the original packaging from a smoke-free environment and have all relevant tags still attached.

Shipping and handling fees are non-refundable and return shipping costs are the responsibility of the customer.

Please be aware: We cannot accept any personalized products for refund or exchange unless the mistakes were caused by our employees. There is a slight difference in the color displayed by different display devices, which is a very normal electronic device display difference, which is not a product quality problem. Indoor lighting also affects the colors you see.

Please note: If the purchase was made with a credit or debit card, any refund would be credited back to that account. This includes gift purchases.

If you bought your product from a retail distributor, another website, or a third party, we cannot handle the exchange and you should contact the company you purchased from.

If you have any questions regarding our return policy, or about whether your purchase qualifies to be returned, please get in touch with us through email at info@kustomball.com

WE'RE HERE TO HELP

Please contact info@kustomball.com with any questions or concerns.